Compliance Audit Dashboard

Monitor team compliance, detect violations, and maintain audit trails

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Overall Compliance

Team Average

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Active Violations

Require Attention

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At-Risk Agents

Below 85% Compliance

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Audit Score

Last 30 Days
Agent Compliance Scores
Individual performance and compliance ratings
Violation Categories
Breakdown of compliance issues by type
Agent Compliance Details
Click on any agent for detailed audit information
Agent Compliance Score SLA Adherence Documentation Response Time Status Actions
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Recent Violations
Compliance Trend Analysis
Team compliance performance over time
Improvement Recommendations
Audit Trail & Activity Log
Compliance Rules & Standards
SLA Requirements
  • Claims must be contacted within 48 hours
  • Follow-up required every 7 days
  • Documentation required for all interactions
Quality Standards
  • 95% documentation completion rate
  • 90% customer satisfaction minimum
  • 85% resolution rate target
Regulatory Compliance
  • HIPAA privacy requirements
  • Data security protocols
  • Fair debt collection practices